The Privacy Act 1988 (Cth) (the Act) permits us to collect, use and disclose your personal information, including sensitive information (as defined under the Act), provided that we have given you appropriate notice and, where required, obtained your consent. Throughout this Privacy Policy, references to "personal information" may also include sensitive information such as your name, address and contact details.
We may update or amend this Privacy Policy from time to time. Any changes will be made available on our website or communicated to you through other appropriate means.
This Privacy Policy can be accessed on our website, at our office, and may also be provided to you during a property inspection or when we first contact you via email.
We may collect personal information from you through phone calls, in-person meetings, or other forms of communication in the following situations:
If you are a prospective or existing landlord engaging us to manage your property, we collect information to verify your identity and the property details.
If you are a prospective or current tenant attending an inspection, we collect information at the time of the inspection.
If you apply to rent a property, we collect personal information through your application and supporting documents. If your application is successful, we may continue to collect relevant information throughout the tenancy.
If you are a prospective or current vendor, we collect information to confirm your identity and details of the property.
If you inspect a property as a buyer, we may collect your information at the inspection.
We may also collect information when you make enquiries about a property.
Where necessary, we may obtain personal information about you from third parties in accordance with the Act. This may include:
We only collect this information where it is reasonably required to provide our real estate or strata services.
In some cases, we are required by law to collect or disclose personal information. This may include obligations under the Property, Stock and Business Agents Act 2002 (NSW) and related regulations.
We may use and disclose your personal information for purposes including:
You can opt out of receiving marketing communications from us at any time, and we will process your request promptly.
We may share your personal information with third parties where necessary, including:
We may also share your information with related entities for the purposes outlined above.
Your information may be stored in cloud-based systems that can be accessed globally. While it may not always be possible to determine the exact location of storage, we take reasonable steps to ensure any overseas recipients comply with the Act.
If you choose not to provide personal information, we may be unable to deliver certain services. For example:
If you provide personal information about another person, we assume you have their consent. We will handle their information in accordance with this policy, and they may request access to it.
In many cases, we cannot deal with individuals who choose to remain anonymous—particularly for property inspections, tenancy applications, or sales transactions. However, we may still respond to general enquiries where identification is not required.
We take reasonable measures to protect your personal information from misuse, loss, unauthorised access, or disclosure.
We may use your information (excluding sensitive information) to inform you about services or opportunities we believe may interest you. Sensitive information will only be used with your consent.
You have the right to request access to your personal information and to have it corrected if it is inaccurate or outdated. Requests should be made in writing, and a reasonable fee may apply.
If you require any further information about our management of personal information or have any queries or complaints, please contact:
The Privacy OfficerIf you are unhappy with the outcome of a privacy complaint, you can direct your complaint to the Office of the Australian Information Commissioner on 1300 363 992, Monday to Thursday 10am–4pm AEST/AEDT, or complete an online complaints form on their website.